The 12th IFIP/IEEE International Symposium on Integrated Network Management took place in Dublin, Ireland. This year's theme was "Effective and Energy Efficient Management of Network and Services." In particular, Technical Sessions, Invited and Keynote Speakers, Application sessions, Panels, Posters, Birds-of-a-feather sessions, Tutorials, Workshops, and an Industrial experience track had been presented.

“Integrated management of networked systems and services is facing new challenges, stemming from difficult economic conditions and increasing environmental considerations. More than ever cost effective and energy efficient management strategies have become critical issues for all kinds of enterprises. The resulting demands for such management must be met in an environment of increasingly distributed and decentralized service provisioning and accelerated service lifecycles, often across organizational boundaries and over multi-vendor platforms. The theme of “Effective and Energy Efficient Management of Networks and Services” encapsulates the challenge faced by the community in moving to Next Generation Networks and Services Management solutions.”

Therefore, the original set of ideas of SESERV to tackle and address a socio-economic investigation across domains is considered even important in the following dimensions as discussed during IM 2011:

1. Optical switching due to the direct influence of user experiences of services sees a potential for a more efficient usage as well as operation, thus, optimizing the social effects of service usage are supported by the right technology. 
2. The accounting framework and its flexible analysis platform for the investigation of a variety of application and user demands is future-looking, while optimizing the technical prerequisites. This approach balances the social (users’ and administrators’ needs) and economic views (operational costs of the platform and hardware). 
3. Clouds show a technical path to compute various tasks, and thus, they need management support. The use of Quality-of-Experience models in such advanced distributed scenarios is not yet seen commonly. Thus, the social facet of service usage and an objective, measurable manner of rating cloud services is very relevant.
4. The proliferation of user-generated content will play an important role, such that the respective technology besides Content Distribution Networks will see an infrastructure becoming more intelligent, and a receiver-driven communications paradigm, which determines the key social facet of this technology, combined with an optimized technical efficiency, planned to result in an economic equilibrium.