User Involvement in Future Internet Projects Paper Published

SESERV's paper "User Involvement in Future Internet Projects" has been recently published in The Future Internet Lecture Notes in Computer Science Volume 7858, 2013, pp 310-322.  Abstract "To determine actual attitudes and practices of those in the Future Internet industry towards user involvement, delegates at the 2012 FIA participated in a focus group and a survey. Continuous user involvement is highly valued and expected to maximise the societal benefits of FI applications. However, just over half of the FI projects apply a user-centred approach, and a large number of survey respondents admitted to being not very knowledgeable about standard user-centred design tools or techniques."